Hi, I work for a small business. We recently started doing live stream auctions on Facebook. Our demographic is older
and is more predominant on Facebook. I'm using OBS Studio. Every time we go live, we eventually will crash. OBS will
sometimes reconnect us. But, usually we are dead in the water and have to restart the stream completely. In addition,
there seems to be a delay to the user of anywhere from 20 seconds to 60 seconds depending on how I change the OBS settings.
Currently, the longest delay I have experienced while watching from my phone is 40 seconds. But, overall we can live with
a delay. It is the crashes that are really killing us. These crashes seemingly happen at any time. A stream
could be going smoothly for an hour and crash, or it could crash in the first minute.
I've tested using the web camera directly to Facebook without OBS. I've checked the Facebook logs and it says that
the feed will get disconnected, but every time I check the actual stream, it is connected.
So perhaps, without OBS, the stream is able to reconnect every time.
Despite this, there are features that we would like to have from OBS to make our stream look better.
In addition, I have streamed on YouTube as a test. The delay was only 5 to 10 seconds, and it didn't crash. However, I also
did not have anyone actively watching the stream and streamed for about 30 minutes. So, perhaps YouTube would crash as well if given enough time.
The only thing I've experienced is a decrease in stream quality, but that is eventually corrected.
Either way, I'm wondering if there are other solutions to this problem. Any help would be appreciated. I've posted my Desktop computer info,
OBS settings (In text form & pictures), internet speed tests, and the latest log where I had a crash.
Intel Core I5-2400 Sandy Bridge @ 3.10 GHz
16.0 GB of ram
Windows 10 Home
NVIDIA GeForce GTX 750 Ti
Internet Speed test - My laptop, wireless
Test 1.) Considered very slow
3.15 Mbps download
17.0 Mbps upload
Latency 18 ms
Test 2.) Considered very slow
2.98 Mbps download
8.78 Mbps upload
Latency 27 ms
Internet Speed test - My laptop, wireless, next to the router
Test 1.)
26.9 Mbps download
23.3 Mbps upload
Latency 17 ms
Test 2.)
26.8 Mbps download
30.8 Mbps upload
Latency 17 ms
Internet Speed test - desktop, wired
Test 1.) Considered very fast and should have no issues
227 Mbps download
37 Mbps Upload
Latency 15 ms
Test 2.)
224.4 Mbps download
36.9 Mbps upload
Latency 10 ms
Internet Speed test - desktop, wireless, but right next to router
Test 1.)
37.3 Mbps download
29.4 Mbps upload
Latency 15 ms
Test 2.)
52.7 Mbps download
34.9 Mbps upload
Latency 17 ms
Router information
simultaneously in the office
3 - laptops connected and being used wirelessly
5 - smart phones connected and potentially being used wirelessly
1 - TV connected to streaming service and potentially being used.
1 - music player connected over network
1 - printer connected over network
Using OBS Studio settings
Current Settings:
Resolution — 1280x720
Frame Rate — 30 FPS (At one point was 60 FPS, lowered thinking it would prevent crashes and reduce latency)
Frame Type — ??
Keyframe Interval — 2 seconds
Pixel Aspect Ratio — ??
Video Bitrate — 1500 kbps (Was originally 4000 kbps, but I've lowered it thinking it would prevent crashes and reduce latency)
Video Codec — x264 (CPU), Used to use Graphics card H.264 Main Profile (MP 77), H.264 High Profile (HiP 100)
Rate control - CBR
Downscale Filter - Bilinear (Fastest, but blurry if scaling)
auto reconnect was off
Audio Settings
Audio Codec — ??
Sample Rate — 44.1 khz
Audio Bitrate — 160 khz
Channel Layout — Stereo
Facebook stream settings:
Publish this as a continuous live video - No
Allow embedding - No
Unpublish after live video ends - No
Allow viewers to rewind - No
End broadcast when stream ends - Yes
Turn off commentary - No
Facebook server:
I've tried the default server and also the ingest server
I'm not sure what the default server stats are.
Ingest Server:
RTT (MS) - 10 INGEST (MBPS) - 35.4
Obviously, these numbers change. But regardless, I have crashed on both the RTMPS ingest and default server.
I understand that these server settings can change. So one day might be better than the other. However, I'd like
to have the settings on my end as solid as possible to prevent future crashes.
Log file for most recent crash on Facebook Live:
https://obsproject.com/logs/VtKocr0yVps3sJWK
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