Windows OBS cannot capture sound from CamLink 4K, but dualboot Linux worked fine

HoshinoMirai

New Member
Recently I ran into this issue that my OBS stopped capturing sound from my CamLink. I have tried my Windows laptop, and there sound can be captured in the OBS. I then tried booting into my Linux distro on my PC, and it was too able to capture sound from CamLink. So this proves that the CamLink is indeed working. However I am just not able to get any sound on PC. I can see the video preview on both Camera Hub and OBS, but I cannot hear any sound. Neither did the 4K Utility thing outputted any sound, and I have reinstalled all 3 of the mentioned software and deleting the user settings. No luck. I suspect that this could be a Windows driver issue, but I am not sure where to start. Anyone can guide me on what I need to do to get this fixed? Thanks in advance.
 

Harold

Active Member
If the 4k utility doesn't give sound either then the problem is outside of obs completely. Contact elgato for support.
 
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