Reconnecting...

[HyperCaster]

We've been using OBS to stream our broadcast once a week every week for years. But last November 2023, we upgraded to the 30.x version and our youtube streaming which had always worked great and stable, started disconnecting and reconnecting constantly throughout the stream at seemingly random intervals. It reconnected within seconds, but this of course, caused small gaps in the stream every time it happened. Our only recourse was to go back to the 29.1.3 version, which we did and it worked perfectly as usual, so we stuck with 29.1.3 ever since December 2023 and it's worked flawlessly until recently it started crashing, so we decided to try the 30.x version again hoping the disconnect/reconnect issue had been fixed. We installed the 30.2.3 version and the crashes are gone, but the disconnect/reconnect issue is still here on 30.2.3 (at least it is with our equipment).

At this point we would rather not go back to 29.1.3 if we can figure out how to get 30.2.3 to stream without the reconnects. I've attached our last log file. If anyone can please help us figure this out, it would be greatly appreciated!

And just to add, the reconnects have nothing to do with our internet. We have the latest bios version installed for our PC, latest Nvidia graphics driver, latest software for our Blackmagic HDMI Recorder card. OBS shows zero dropped frames when we are streaming. PC CPU usage only shows a few percent. Not working hard at all. It's a 14th Gen i7 with 64GB RAM and Nvidia RTX 460. Windows 11 Pro.

 

[PaiSand]

09:45:34.394: WriteN, RTMP send error 10054 (480 bytes)
09:45:34.394: WriteN, RTMP send error 10038 (59 bytes)
09:45:34.394: WriteN, RTMP send error 10038 (42 bytes)

This shows that you have a network issue, not OBS.
It could be as simple as the network cable presenting a failure, the network driver adapter with issues (restart the computer, update, etc.), The network adapter itself failing, the router/modem failing, issues on the ISP (more usual).
On the router/modem side, change the port where the cable is connected. Change the cable if you have an spare one.
On the ISP, tell them this errors you have and that is related to RTMP protocol streaming to youtube.
If by any chance you used a network optimizer (or whatever name it has) undo the changes it did.

 

[HyperCaster]

Thanks for the info. We'll try different network card drivers and a different network card if needed. It's kind of strange though that Version 29.1.3 (and previous versions) works so flawlessly. Maybe version 30.x changed how OBS works with network cards? Anyway, we'll update this thread once we've thoroughly troubleshot the network card / driver.

 

[Tomasz Góral]

use other network like LTE router (e.g. share from phone).

To monitor network use e.g. WinMTR

 

[HyperCaster]

Version 30.2.3 is working well with no disconnects or reconnects now!!! Thank you PaiSand for the tip it could be our network adapter!

For anyone who has an Intel E3100G network adapter (also known as Killer E3100G) here is what we found:
- With the Intel killer services running OBS version 28.x and 29.x work flawlessly, but 30.x will constantly disconnect & reconnect.
- With the Intel killer services all stopped and disabled - 30.x works flawlessly for us.

The above observations are 100% repeatable. We tested back and forth between v29.1.3 and v30.2.3. So, something is different about 30.x that does not work well with the Intel killer services. Hopefully this info will save someone many hours / days of troubleshooting.

 

[Lawrence_SoCal]

Killer network services were reported to cause issues many years ago (well before v30.x) in this forum. Nice to hear your setup wasn't impacted, but not a surprise. I don't know the details, but I suspect you don't actually need to Disable ALL Killer related services... but exactly which one/setting? I don't know. In my experience, most 'helper' apps get in my way more often than help