blakforest
New Member
Hi All,
Long time user of OBS, first-time poster.
I hope you can help. I'm using an Avermedia Live Gamer Portable and recently I've been receiving system freezes (screens blackout with audio coming through for a short time before that cuts off) and I'm forced to restart the computer using the Restart Button on my case. I originally had this issue a while back where it would happen even if I streamed PC games (any pc games) but after I formatted my computer, cleaned the internals and reapplied new thermal paste (its been years) I was able to stream again perfectly fine. The problem started again when I began using the Avermedia.
The stream crashes at random times. It could be within minutes to a few hours.
I originally thought it was my RAM, so I purchased another 16GB and replaced it, then I thought it was my GPU and replaced my GTX 780 to the GTX1070 TI. it didn't help.
Here are my PC Specs:
I've attached a Log of my recent crash in hopes you can decipher what's going on. There is an interesting couple of line right at the bottom that a google search didn't help with.
Also, something unrelated to my issues here but where is the resolution at 720x480? Every source is showing 1280x780.
23:23:00.506: [DShow Device: 'AverMedia'] settings updated:
23:23:00.506: video device: AVerMedia C875 Capture
23:23:00.506: video path: \\?\usb#vid_07ca&pid_0875#306792500007#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\{957bd672-7934-4b55-b81a-3e22b14c679a}
23:23:00.506: resolution: 720x480
23:23:00.506: fps: 59.94 (interval: 166833)
23:23:00.506: format: H264
23:23:00.507: using video device audio: yes
23:23:00.507: sample rate: 48000
23:23:00.507: channels: 2
23:23:00.507: audio type: Capture
23:23:37.729: error: Invalid level prefix
23:23:37.729: error: error while decoding MB 27 62
02:00:51.410: socket_thread_windows: Received FD_CLOSE, 30019 ms since last send (buffer: 0 / 788480)
02:00:51.410: socket_thread_windows: Aborting due to FD_CLOSE, error 0
I've also looked in Event Viewer and noticed the below
DistrubitedCOM, Event ID: 10010
"The server Microsoft.Windows.ContentDeliveryManager_10.0.17763.1_neutral_neutral_cw5n1h2txyewy!App.AppXryc2qd338f5728r9gzzazav8206ba77s.mca did not register with DCOM within the required timeout."
I did look into this and disabled Distrubited COMs using this YT video in hope it helps! but in the meantime I hope you guys can help as well!
Thanks, everyone!
Long time user of OBS, first-time poster.
I hope you can help. I'm using an Avermedia Live Gamer Portable and recently I've been receiving system freezes (screens blackout with audio coming through for a short time before that cuts off) and I'm forced to restart the computer using the Restart Button on my case. I originally had this issue a while back where it would happen even if I streamed PC games (any pc games) but after I formatted my computer, cleaned the internals and reapplied new thermal paste (its been years) I was able to stream again perfectly fine. The problem started again when I began using the Avermedia.
The stream crashes at random times. It could be within minutes to a few hours.
I originally thought it was my RAM, so I purchased another 16GB and replaced it, then I thought it was my GPU and replaced my GTX 780 to the GTX1070 TI. it didn't help.
Here are my PC Specs:
- i7-4930K 3.4GHz
- Corsair H100i
- Asus Sabertooth X79
- 16GB (2 x 8GB) DDR3-1866
- GTX 1070 TI
- Samsung 840 EVO 250GB
- Western Digital - 1TB - 3 TB - 3TB
- Corsair 1200W
- Asus PB278Q 27.0" (Display Port) - AOC 21" (DVI)
- Unplugging all USB devices except for Mouse, KB and Capture Card.
- Used a friends Avermedia LGP (the same model, I bought the same one after he did) (Freezes)
- Uninstalled Nvidia Drivers using DDU (Freezes)
- Moved GPU into another PCI-e Lane, Secondary lane (Freezes)
- Used Nvenc (New) and x264 (Freezes)
- Used Streamlabs OBS (Freezes)
- Streamed at lower bitrates (Freezes)
- Streamed at lower resolutions (720p below), (Freezes)
- Re-installed OBS (Freezes)
- Streamed PC games only w/ no Avermedia Device connected (PC does not freeze at all)
I've attached a Log of my recent crash in hopes you can decipher what's going on. There is an interesting couple of line right at the bottom that a google search didn't help with.
Also, something unrelated to my issues here but where is the resolution at 720x480? Every source is showing 1280x780.
23:23:00.506: [DShow Device: 'AverMedia'] settings updated:
23:23:00.506: video device: AVerMedia C875 Capture
23:23:00.506: video path: \\?\usb#vid_07ca&pid_0875#306792500007#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\{957bd672-7934-4b55-b81a-3e22b14c679a}
23:23:00.506: resolution: 720x480
23:23:00.506: fps: 59.94 (interval: 166833)
23:23:00.506: format: H264
23:23:00.507: using video device audio: yes
23:23:00.507: sample rate: 48000
23:23:00.507: channels: 2
23:23:00.507: audio type: Capture
23:23:37.729: error: Invalid level prefix
23:23:37.729: error: error while decoding MB 27 62
02:00:51.410: socket_thread_windows: Received FD_CLOSE, 30019 ms since last send (buffer: 0 / 788480)
02:00:51.410: socket_thread_windows: Aborting due to FD_CLOSE, error 0
I've also looked in Event Viewer and noticed the below
DistrubitedCOM, Event ID: 10010
"The server Microsoft.Windows.ContentDeliveryManager_10.0.17763.1_neutral_neutral_cw5n1h2txyewy!App.AppXryc2qd338f5728r9gzzazav8206ba77s.mca did not register with DCOM within the required timeout."
I did look into this and disabled Distrubited COMs using this YT video in hope it helps! but in the meantime I hope you guys can help as well!
Thanks, everyone!