I'm having an issue with my Elgato HD60 and wondering if you could spare some time to help me with an issue I'm having! (:
I recently purchased the HD60 last week, with the intention to record my gaming pc through my gaming laptop (both meet system requirements of Elgato/Elgato Software)
When I plug my HD60 into my laptop it usually takes a while for the software to recognize the HD60, and it usually disconnects and reconnects the Elgato a few times, then eventually it gives me black screen same with OBS, I went to install the Elgato software to my gaming PC (which is the device I wish to record) and when I plug the Elgato to my gaming PC the software works just fine, it shows the preview and everything is on point and it's the same when using OBS. I'm wondering what the issue could be with my laptop? I've reset my laptop, disable USB drivers, reinstalled them etc, have you come across the issue before or have any tips on what to do? Thanks!
I recently purchased the HD60 last week, with the intention to record my gaming pc through my gaming laptop (both meet system requirements of Elgato/Elgato Software)
When I plug my HD60 into my laptop it usually takes a while for the software to recognize the HD60, and it usually disconnects and reconnects the Elgato a few times, then eventually it gives me black screen same with OBS, I went to install the Elgato software to my gaming PC (which is the device I wish to record) and when I plug the Elgato to my gaming PC the software works just fine, it shows the preview and everything is on point and it's the same when using OBS. I'm wondering what the issue could be with my laptop? I've reset my laptop, disable USB drivers, reinstalled them etc, have you come across the issue before or have any tips on what to do? Thanks!