Question / Help c0000005 crash on startup

[zoldeek]

my obs crashes on startup , i tried reinstalling , upgrading my vga driver to the latest version and nothing works , i got this during my attempt to install the amd supported encoder and when i set obs to "High performance" on the amd app it crashes , when i revert it back to "power saving" which is integrated vga it works , the thing is i really need to run that encoder! dxdiag and crash reports will be attached

 

[Narcogen]

Your Windows is more than two years out of date. Update to at least version 1809 (build 17763).

Windows version: 10.0 build 15063 (revision: 0; 64-bit)

 

[zoldeek]

Your Windows is more than two years out of date. Update to at least version 1809 (build 17763).

Windows version: 10.0 build 15063 (revision: 0; 64-bit)

i will do so , and check on this thread afterwards

 

[zoldeek]

Your Windows is more than two years out of date. Update to at least version 1809 (build 17763).

Windows version: 10.0 build 15063 (revision: 0; 64-bit)

i did that , updated to the latest windows version and the obs got fixed but i don't see the encoder it is not there , idk what's wrong , i reinstalled obs and reinstalled the encoder in it's location and said "yes" for the merge files windows

 

[Narcogen]

Not sure what you mean by "reinstalled the encoder". Do you mean the Windows libraries that OBS needs to run?

 

[zoldeek]

Not sure what you mean by "reinstalled the encoder". Do you mean the Windows libraries that OBS needs to run?

no i mean , reinstalled OBS then reapplied the AMD Advanced encoder here :https://obsproject.com/forum/resour...-framework-encoder-plugin-for-obs-studio.427/ and it's still not showing up

 

[Narcogen]

Please provide an OBS logfile.

Please post a log with your issue! Here's how...

 

[zoldeek]

Please provide an OBS logfile.

Please post a log with your issue! Here's how...

sorry , here : https://obsproject.com/logs/fEj-Dhv5d1qe0Z9H

 

[Narcogen]

Either your card does not support the AMF encoder, or it is in low-power mode and this is preventing the encoder from using it:

01:06:51.959: [AMF] Version 2.5.1 loaded (Compiled: 1.4.9.0, Runtime: 1.4.12.0, Library: 1;4;12;0;19.20.01.11;201906261846;CL#1906685).
01:06:52.014: [AMF] [Capability Manager] Testing Direct3D 11 Adapter 'AMD Radeon (TM) R5 M335 (VEN_1002/DEV_6660/SUB_6b21028/REV_0081)':
01:06:52.014: H264/AVC: Not Supported
01:06:52.014: H265/HEVC: Not Supported
01:06:52.014:
01:06:52.080: [AMF] [Capability Manager] Testing Direct3D 9 Adapter 'AMD Radeon (TM) R5 M335 [\\.\DISPLAY1] (VEN_1002/DEV_6660/SUB_6b21028/REV_0081)':
01:06:52.080: H264/AVC: Not Supported
01:06:52.080: H265/HEVC: Not Supported

01:06:50.202: Loading up D3D11 on adapter AMD Radeon (TM) R5 M335 (0)

https://community.amd.com/docs/DOC-1581#jive_content_id_Configuring_Switchable_Graphics

 

[zoldeek]

Either your card does not support the AMF encoder, or it is in low-power mode and this is preventing the encoder from using it:

01:06:51.959: [AMF] Version 2.5.1 loaded (Compiled: 1.4.9.0, Runtime: 1.4.12.0, Library: 1;4;12;0;19.20.01.11;201906261846;CL#1906685).
01:06:52.014: [AMF] [Capability Manager] Testing Direct3D 11 Adapter 'AMD Radeon (TM) R5 M335 (VEN_1002/DEV_6660/SUB_6b21028/REV_0081)':
01:06:52.014: H264/AVC: Not Supported
01:06:52.014: H265/HEVC: Not Supported
01:06:52.014:
01:06:52.080: [AMF] [Capability Manager] Testing Direct3D 9 Adapter 'AMD Radeon (TM) R5 M335 [\\.\DISPLAY1] (VEN_1002/DEV_6660/SUB_6b21028/REV_0081)':
01:06:52.080: H264/AVC: Not Supported
01:06:52.080: H265/HEVC: Not Supported

01:06:50.202: Loading up D3D11 on adapter AMD Radeon (TM) R5 M335 (0)

https://community.amd.com/docs/DOC-1581#jive_content_id_Configuring_Switchable_Graphics

okay i checked and my card R5 m335 supports the amf encoder , secondly the link you gave me tells me i'm "unauthorized" to view this thread or it does not exist so i can't see that one , and last , how do i check if my card is in low power mode and how do i change that

 

[zoldeek]

my card supports generation one VCE , and i have obs run on high performance on the switchable graphics if you mean that

 

[Narcogen]

Don't know what to tell you, then. All I found looking at the contents of your logfile were references on AMD forums also noting the AMF encoder was not working for M3XX series card users, and pointing to energy saving features as the culprit. Unable to duplicate as I don't have a similar card.

 

[zoldeek]

Don't know what to tell you, then. All I found looking at the contents of your logfile were references on AMD forums also noting the AMF encoder was not working for M3XX series card users, and pointing to energy saving features as the culprit. Unable to duplicate as I don't have a similar card.

yeah weird problem indeed , should i message or contact the author of the encoder ? should i contact him , does he reply ? and how do i contact him ?

 

[Narcogen]

There's info here on filing an issue with the devs of the AMF encoder:

https://github.com/obsproject/obs-a...bleshooting#if-nothing-helped-report-an-issue

 

[zoldeek]

There's info here on filing an issue with the devs of the AMF encoder:

https://github.com/obsproject/obs-a...bleshooting#if-nothing-helped-report-an-issue

thanks a bunch

 

[GDJLZHL]

 

[horrorqueenharley]

I am also having this issue come up out of the blue and I am stressing out because I cannot seem to get it fixed.. is there anyone who knows what the cause could be?

 

[PaiSand]

I am also having this issue come up out of the blue and I am stressing out because I cannot seem to get it fixed.. is there anyone who knows what the cause could be?

The ndi plugin is the cause of this crash. Look for updates on it or send the crash report to the devs of the ndi plugin.