Question / Help Blank screen to Mobile viewers...

[FuriousMedTech]

Hey guys my stream is running fine as long as you are watching on a PC. However, nobody can see anything if they're trying to watch on their mobile Device. Audio is going through but not video. Any ideas>? All drivers are up to date, OBS is up to date...

 

[Narcogen]

That's a question for whatever platform you're streaming to. If desktop viewers are getting the image, then OBS is functioning properly.

 

[FuriousMedTech]

Twitch.
Have you heard of anything like this though?

 

[Narcogen]

No. But if any viewer is getting the stream properly, it means the streaming platform received it. If they are sending it to mobile devices in a way that they can't decode, or without the video stream, then it's either an error on their end, on the viewers's end, or there's a specific requirement for what you need to send them in order to reach mobile viewers, in which case they need to tell you what it is.

I livestream regularly on YouTube, Twitch and Mixer and I have yet to see an issue where a desktop user could view the stream but a mobile viewer could not.

 

[FuriousMedTech]

No. But if any viewer is getting the stream properly, it means the streaming platform received it. If they are sending it to mobile devices in a way that they can't decode, or without the video stream, then it's either an error on their end, on the viewers's end, or there's a specific requirement for what you need to send them in order to reach mobile viewers, in which case they need to tell you what it is.

I livestream regularly on YouTube, Twitch and Mixer and I have yet to see an issue where a desktop user could view the stream but a mobile viewer could not.

Okay thank you. I'll look more into it when I get home!