Question / Help Another Black Screen Problem

adots005

New Member
Hello all,

I've seen a million threads and videos on the OBS black screen problem, and because of those resources I've been able to remedy this issue in the past except now. In all modes (however I only use display capture for recording web pages), there is a black screen where only the cursor is visible. I'm running Windows 10 on a Dell Inspiron 15 5000 Gaming laptop with Radeon rx 560 Graphics.

I went to my Radeon settings and made sure every recent or in-use app who's GPU was switchable (not locked) was set to power saving mode. This usually does the trick for me whenever an update causes OBS to throw a fit. In going through this procedure this time, no luck. Still black screen. My log file for my latest OBS run is posted below:
Code:
14:50:32.929: CPU Name: AMD FX-9830P RADEON R7, 12 COMPUTE CORES 4C+8G
14:50:32.930: CPU Speed: 2994MHz
14:50:32.930: Physical Cores: 4, Logical Cores: 4
14:50:32.930: Physical Memory: 11724MB Total, 2322MB Free
14:50:32.930: Windows Version: 10.0 Build 18362 (revision: 535; 64-bit)
14:50:32.930: Running as administrator: true
14:50:32.931: Aero is Enabled (Aero is always on for windows 8 and above)
14:50:32.931: Windows 10 Gaming Features:
14:50:32.931:     Game DVR: On
14:50:32.942: Sec. Software Status:
14:50:32.952:     Bitdefender Antivirus: enabled (AV)
14:50:32.952:     Windows Defender Antivirus: disabled (AV)
14:50:32.954:     Windows Firewall: enabled (FW)
14:50:32.957: Current Date/Time: 2020-01-02, 14:50:32
14:50:32.957: Browser Hardware Acceleration: true
14:50:32.957: Portable mode: false
14:50:34.128: OBS 24.0.3 (64-bit, windows)
14:50:34.128: ---------------------------------
14:50:34.131: ---------------------------------
14:50:34.131: audio settings reset:
14:50:34.131:     samples per sec: 44100
14:50:34.131:     speakers:        2
14:50:34.136: ---------------------------------
14:50:34.136: Initializing D3D11...
14:50:34.136: Available Video Adapters:
14:50:34.145:     Adapter 0: AMD Radeon R7 Graphics
14:50:34.145:       Dedicated VRAM: 518549504
14:50:34.145:       Shared VRAM:    1852252160
14:50:34.145:       output 0: pos={0, 0}, size={1920, 1080}, attached=true
14:50:34.150: Loading up D3D11 on adapter AMD Radeon R7 Graphics (0)
14:50:34.693: D3D11 loaded successfully, feature level used: b000
14:50:34.693: D3D11 GPU priority setup success
14:50:36.057: ---------------------------------
14:50:36.057: video settings reset:
14:50:36.057:     base resolution:   1920x1080
14:50:36.057:     output resolution: 1280x720
14:50:36.057:     downscale filter:  Bicubic
14:50:36.057:     fps:               30/1
14:50:36.057:     format:            I420
14:50:36.057:     YUV mode:          601/Partial
14:50:36.057: NV12 texture support not available
14:50:36.063: Audio monitoring device:
14:50:36.063:     name: Speakers (2- High Definition Audio Device)
14:50:36.063:     id: {0.0.0.00000000}.{a7bb5bcf-fb5a-4d0b-9b29-34350aca22d6}
14:50:36.064: ---------------------------------
14:50:36.075: [CoreAudio encoder]: CoreAudio AAC encoder not installed on the system or couldn't be loaded
14:50:36.078: Failed to load 'en-US' text for module: 'decklink-ouput-ui.dll'
14:50:37.393: [AMF] Version 2.4.2 loaded (Compiled: 1.4.7.0, Runtime: 1.4.12.0, Library: 1;4;12;0;19.20;201908161138;CL#1984516).
14:50:37.871: [AMF] [Capability Manager] Testing Direct3D 11 Adapter 'AMD Radeon R7 Graphics (VEN_1002/DEV_9874/SUB_7e21028/REV_00cc)':
14:50:37.871:   H264/AVC: Supported
14:50:37.871:   H265/HEVC: Supported
14:50:37.871:
14:50:38.742: [AMF] [Capability Manager] Testing Direct3D 9 Adapter 'AMD Radeon R7 Graphics [\\.\DISPLAY1] (VEN_1002/DEV_9874/SUB_7e21028/REV_00cc)':
14:50:38.742:   H264/AVC: Supported
14:50:38.742:   H265/HEVC: Supported
14:50:38.742:
14:50:38.817: [obs-browser]: Version 2.7.15
14:50:40.549: Couldn't find VLC installation, VLC video source disabled
14:50:40.568: No blackmagic support
14:50:40.587: ---------------------------------
14:50:40.587:   Loaded Modules:
14:50:40.587:     win-wasapi.dll
14:50:40.587:     win-mf.dll
14:50:40.588:     win-dshow.dll
14:50:40.588:     win-decklink.dll
14:50:40.588:     win-capture.dll
14:50:40.588:     vlc-video.dll
14:50:40.588:     text-freetype2.dll
14:50:40.588:     rtmp-services.dll
14:50:40.588:     obs-x264.dll
14:50:40.588:     obs-vst.dll
14:50:40.588:     obs-transitions.dll
14:50:40.588:     obs-text.dll
14:50:40.588:     obs-qsv11.dll
14:50:40.588:     obs-outputs.dll
14:50:40.588:     obs-filters.dll
14:50:40.588:     obs-ffmpeg.dll
14:50:40.588:     obs-browser.dll
14:50:40.588:     image-source.dll
14:50:40.588:     frontend-tools.dll
14:50:40.588:     enc-amf.dll
14:50:40.588:     decklink-ouput-ui.dll
14:50:40.588:     coreaudio-encoder.dll
14:50:40.588: ---------------------------------
14:50:40.588: ==== Startup complete ===============================================
14:50:40.591: Service '' not found
14:50:40.703: Switched to Preview/Program mode
14:50:40.703: ------------------------------------------------
14:50:40.708: All scene data cleared
14:50:40.708: ------------------------------------------------
14:50:40.842: WASAPI: Device 'Speakers (2- High Definition Audio Device)' initialized
14:50:40.882: WASAPI: Device 'Speakers (2- High Definition Audio Device)' initialized
14:50:40.892: Switched to scene 'Scene'
14:50:40.911: ------------------------------------------------
14:50:40.912: Loaded scenes:
14:50:40.912: - scene 'Scene':
14:50:40.912:     - source: 'Display Capture' (monitor_capture)
14:50:40.912: ------------------------------------------------
15:00:22.584: ==== Shutting down ==================================================
15:00:22.615: Switched to scene '(null)'
15:00:22.634: WASAPI: Device 'Speakers (2- High Definition Audio Device)' Terminated
15:00:22.645: WASAPI: Device 'Speakers (2- High Definition Audio Device)' Terminated
15:00:22.658: All scene data cleared
15:00:22.658: ------------------------------------------------
15:00:22.909: Freeing OBS context data
15:00:23.000: [Scripting] Total detached callbacks: 0
15:00:23.236: == Profiler Results =============================
15:00:23.236: run_program_init: 9466.6 ms
15:00:23.236:  ┣OBSApp::AppInit: 58.294 ms
15:00:23.236:  ┃ ┗OBSApp::InitLocale: 5.616 ms
15:00:23.236:  ┗OBSApp::OBSInit: 8414.42 ms
15:00:23.236:    ┣obs_startup: 28.284 ms
15:00:23.236:    ┗OBSBasic::OBSInit: 7214.29 ms
15:00:23.236:      ┣OBSBasic::InitBasicConfig: 2.364 ms
15:00:23.236:      ┣OBSBasic::ResetAudio: 0.416 ms
15:00:23.236:      ┣OBSBasic::ResetVideo: 1931.78 ms
15:00:23.236:      ┣OBSBasic::InitOBSCallbacks: 0.038 ms
15:00:23.236:      ┣OBSBasic::InitHotkeys: 0.262 ms
15:00:23.236:      ┣obs_load_all_modules: 4523.12 ms
15:00:23.237:      ┃ ┣obs_init_module(coreaudio-encoder.dll): 1.937 ms
15:00:23.237:      ┃ ┣obs_init_module(decklink-ouput-ui.dll): 5.09 ms
15:00:23.237:      ┃ ┣obs_init_module(enc-amf.dll): 2656.05 ms
15:00:23.237:      ┃ ┣obs_init_module(frontend-tools.dll): 28.943 ms
15:00:23.237:      ┃ ┣obs_init_module(image-source.dll): 0.025 ms
15:00:23.237:      ┃ ┣obs_init_module(obs-browser.dll): 1.279 ms
15:00:23.237:      ┃ ┣obs_init_module(obs-ffmpeg.dll): 1.202 ms
15:00:23.237:      ┃ ┃ ┗nvenc_check: 1.163 ms
15:00:23.237:      ┃ ┣obs_init_module(obs-filters.dll): 0.11 ms
15:00:23.237:      ┃ ┣obs_init_module(obs-outputs.dll): 0.022 ms
15:00:23.237:      ┃ ┣obs_init_module(obs-qsv11.dll): 1694.21 ms
15:00:23.237:      ┃ ┣obs_init_module(obs-text.dll): 0.562 ms
15:00:23.237:      ┃ ┣obs_init_module(obs-transitions.dll): 0.049 ms
15:00:23.237:      ┃ ┣obs_init_module(obs-vst.dll): 0.005 ms
15:00:23.237:      ┃ ┣obs_init_module(obs-x264.dll): 0.01 ms
15:00:23.237:      ┃ ┣obs_init_module(rtmp-services.dll): 1.654 ms
15:00:23.237:      ┃ ┣obs_init_module(text-freetype2.dll): 0.384 ms
15:00:23.237:      ┃ ┣obs_init_module(vlc-video.dll): 0.225 ms
15:00:23.237:      ┃ ┣obs_init_module(win-capture.dll): 0.513 ms
15:00:23.237:      ┃ ┣obs_init_module(win-decklink.dll): 12.358 ms
15:00:23.237:      ┃ ┣obs_init_module(win-dshow.dll): 12.119 ms
15:00:23.237:      ┃ ┣obs_init_module(win-mf.dll): 0.001 ms
15:00:23.237:      ┃ ┣obs_init_module(win-wasapi.dll): 0.017 ms
15:00:23.237:      ┃ ┗reset_win32_symbol_paths: 0.518 ms
15:00:23.237:      ┣OBSBasic::ResetOutputs: 1.59 ms
15:00:23.237:      ┣OBSBasic::CreateHotkeys: 0.191 ms
15:00:23.238:      ┣OBSBasic::InitService: 21.149 ms
15:00:23.238:      ┣OBSBasic::InitPrimitives: 2.087 ms
15:00:23.238:      ┗OBSBasic::Load: 234.705 ms
15:00:23.238: obs_hotkey_thread(25 ms): min=0.005 ms, median=0.02 ms, max=22.252 ms, 99th percentile=0.312 ms, 100% below 25 ms
15:00:23.238: audio_thread(Audio): min=0 ms, median=0.072 ms, max=15.055 ms, 99th percentile=0.377 ms
15:00:23.238: obs_graphics_thread(33.3333 ms): min=0.17 ms, median=1.6 ms, max=190.664 ms, 99th percentile=5.382 ms, 99.9886% below 33.333 ms
15:00:23.238:  ┣tick_sources: min=0.001 ms, median=0.13 ms, max=178.552 ms, 99th percentile=1.357 ms
15:00:23.238:  ┣output_frame: min=0.143 ms, median=0.645 ms, max=23.435 ms, 99th percentile=1.51 ms
15:00:23.238:  ┃ ┗gs_context(video->graphics): min=0.141 ms, median=0.642 ms, max=23.433 ms, 99th percentile=1.505 ms
15:00:23.238:  ┃   ┣render_video: min=0.012 ms, median=0.26 ms, max=23.131 ms, 99th percentile=0.664 ms
15:00:23.238:  ┃   ┃ ┗render_main_texture: min=0.006 ms, median=0.253 ms, max=23.125 ms, 99th percentile=0.646 ms
15:00:23.238:  ┃   ┗gs_flush: min=0.114 ms, median=0.366 ms, max=13.008 ms, 99th percentile=0.967 ms
15:00:23.238:  ┗render_displays: min=0 ms, median=0.67 ms, max=41.123 ms, 99th percentile=2.991 ms
15:00:23.238: =================================================
15:00:23.238: == Profiler Time Between Calls ==================
15:00:23.238: obs_hotkey_thread(25 ms): min=24.081 ms, median=25.877 ms, max=74.15 ms, 35.5552% within ±2% of 25 ms (0.575439% lower, 63.8694% higher)
15:00:23.238: obs_graphics_thread(33.3333 ms): min=0.954 ms, median=33.333 ms, max=190.715 ms, 97.6591% within ±2% of 33.333 ms (1.16477% lower, 1.17614% higher)
15:00:23.238: =================================================
15:00:23.313: Number of memory leaks: 0
Does anyone have some suggestions?
 
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